ATM Location FAQ & Company Information
1. General Company Information
Company Name: Candy Kings Vending LLC
Customer Support Contact: Phone: 208-503-6251 - Email: contact@candykingsid.com
Website: www.candykingsid.com
Business Hours: View the active operating hours on www.candykingsid.com/contact-us hours may differ to holiday/vacation closures view the closure year calendar on the same page.
Emergency Contact: 208-503-6251
2. ATM Maintenance & Troubleshooting
Who do I contact for ATM repairs? For any issues or repairs create a service request with us online or by calling us at 208-503-6251.
What should I do if the ATM is out of cash? For any issues or repairs create a service request with us online or by calling us at 208-503-6251.
The ATM is not dispensing cash—what should I check first? For any issues or repairs create a service request with us online or by calling us at 208-503-6251.
What happens if a customer’s card gets stuck? Please call 208-503-6251 for emergency issues.
The ATM screen is blank—how do I restart it? For any issues or repairs create a service request with us online or by calling us at 208-503-6251.
How do I report a damaged ATM? In cases of damaged machines please call us during business hours at 208-503-6251 if it is not active business hours submit a service request online with photos of the damage.
3. Cash Replenishment & Collection
How often are ATMs refilled? The basic amount our atms are checked is once a month. Depending on other issues like low cash or other needs like a service request it may be checked more.
Who is responsible for cash handling? We are responsible for all maintenance and handling of cash or product in the case we outsource this service we still manage it fully for anything you contact us and we manage all services.
What is the process for requesting a refill? Our goal is to manage the machine fully and to make sure you do not have to deal with basic issues like letting us know if a atm is low we have systems in place where we get alerted but in the case we don't you can submit a service request online or by calling us at 208-503-6251.
4. Technical Support & Software Issues
The receipt printer is not working—how do I fix it? We mange all issues and repairs create a service request with us online or by calling us at 208-503-6251.
How do I update the software on the ATM? We mange all maintenance and repairs create a service request with us online or by calling us at 208-503-6251.
The keypad is unresponsive—what should I do? We mange all maintenance and repairs create a service request with us online or by calling us at 208-503-6251.
5. Compliance & Security
What security measures should be in place at ATM locations? [Guidelines]
How do I report suspicious activity? If you spot suspicious activity from someone around the machine or using the machine we are required by law to report this activity we ask that you call us at 208-503-6251 if it is not during business hours please visit location.candykingsid.com/report-activity
How do I handle a fraud or skimming incident? If you spot any type of skimming device on a machine we ask that you call us at 208-503-6251 and if it is not during normal business hours please submit a service request online.
6. Revenue & Fee Structure
How are ATM fees distributed? We will work with our contracted payment processor to connect your business bank account or best bank out to directly send the funds into. This service is secure and protected.
When do I receive my commission from ATM transactions? NO ANSWER = Submit a contact request online or email us at contact@candykingsid.com
Can I change the surcharge fee? Usually NOT but please contact us for a better answer. Create a online contact request or send us a email at contact@candykingsid.com
7. Additional Services & Expansion
Can I request an additional ATM for my location? Please contact us for a answer. Sumbit a contact request online or email us at contact@candykingsid.com
Do you provide marketing materials to promote ATM use? We can provide some material such as signs but please contact us for a better answer. Create a online contact request or send us a email at contact@candykingsid.com
Are there any new features coming soon? NO ANSWER = Submit a contact request online or email us at contact@candykingsid.com